Jurisdiction of the Year
Facing challenges from the pandemic, the Palm Beach County Tax Collector made a strategic shift in the way services are delivered to the County's 1.5 million residents. By expanding online offerings with several innovative measures, the Office created a 24/7 self-service model for its constituents to conduct business online.
This included transforming the Business Tax Registration applications to an online process, installing ATM-style kiosk machines in grocery stores where clients can renew vehicle registrations on the spot and receive their license plate decal immediately, and launching a new marketing plan, “Pay Smart, Pay Online” to encourage clients to utilize online services.
Surveys have shown that County residents are pleased with the changes, 82% of those surveyed rated the agency’s service as positive. The Palm Beach County Tax Collector and staff are extremely proud of these results and will continue to provide unparalleled service that inspires trust for its clients.